Terms & Conditions
By using our website, you agree to be bound by Road User Direct’s Terms & Conditions, as stated below.
Contract for the Supply of Products or Services
The display of goods on the Road User Direct site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Road User Direct unless, and until, an email is sent by Road User Direct to you confirming that your order has been accepted and payment has been successfully made.
This confirmation e-mail amounts to an acceptance by Road User Direct of your offer to buy goods or services from Road User Direct and this acceptance is effective regardless of whether or not you receive the e-mail.
Road User Direct are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.
Price and availability information is subject to change without notice.
Road User Direct is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Road User Direct disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Road User Direct does not represent or warrant that the information accessible via this site is accurate, complete or current.
Processing of orders
Credit cards are debited before items are shipped or before services are activated by Road User Direct.
Limitation of Liability
Except as specifically stated on this site, neither Road User Direct nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Changes in Terms
Road User Direct reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Road User Direct web site.
You have the statutory right to return any products you have purchased within 30 working days after the delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those 30 working days. You will then be entitled to a refund from us, which will be paid within thirty 30 days of your notice of cancellation. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you. Although your initial delivery may have been free (subsidised within the purchase price) we reserve the right to ask the customer to pay all relevant costs of return of items. The general rule is that the cost of returning items after they have been despatched will be £25 per item (mainland UK only) for return to a maximum of £100 for multiple items. Non-mainland UK / Surcharge Areas incurs higher return fees.
After this 30 day period has expired we will be unable to accept returns of any items purchased unless faulty. For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of un-merchantable quality at the time of delivery. A fault may also be classified as a defect which manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.